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eKYCHUB (Intelligent Event Processing)

eKYCHUB – Intelligent Event Processing

Transforming customer event handling with real-time insights, Agentic AI, and seamless journey orchestration.

Business Objective

Leverage Pega CLM to enable intelligent, event-driven customer reviews by automating the detection, initiation, and orchestration of review processes—ensuring timely compliance, reducing manual effort, and enhancing customer lifecycle management.

Industry Challenges

  • Siloed Event Streams: Disparate data sources (web, mobile, back-office) create visibility gaps.
  • Manual Bottlenecks: High event volumes overwhelm manual review teams, delaying response times.
  • Compliance Risk: Inconsistent process enforcement leads to audit-and-regulatory exposure.
  • Customer Friction: Slow or missed touchpoints hurt satisfaction and loyalty.

Solution Overview

  • Our Intelligent Event Processing platform ingests every customer-related event in real time, applies Agentic AI to enrich and classify them, then orchestrates the right review or follow-up action automatically. Under the hood, a unified ingestion layer feeds Pega’s low-code orchestration engine—so you get end-to-end automation from event capture through case closure.

Agentic AI-Powered Unified Event Ingestion Layer

  • Real-Time Capture: Connectors for REST APIs, messaging queues, email, and legacy feeds.
  • Smart Enrichment: AI-driven data augmentation (e.g., geolocation, risk scoring).
  • Normalization & Classification: Machine-learning models tag and prioritize events instantly
  • Audit-Ready Logging: Immutable event trail for full compliance and traceability.

Core Capabilities

  • Event Detection & Prioritization: Automatically surface critical events for immediate action.
  • Dynamic Orchestration: Low-code Pega flows route work to the right team or bot.
  • Automated Case Creation: Spin up Pega cases with pre-populated data—zero manual entry.
  • Agentic Decisioning: AI agents trigger downstream actions (e.g., escalations, notifications).
  • Seamless System Integration: Prebuilt connectors to CRM, ERP, cloud services, and RPA bots.

Business Impact & Outcomes

  • 70% Reduction in manual review effort through end-to-end automation
  • 50% Faster case initiation and resolution times
  • 100% Compliance readiness with fully audited event streams
  • 25% Higher customer satisfaction via faster, more accurate responses

Ready to Automate Your Event Workflows?

Contact us to see a live demo and learn how eKYC Hub can transform your customer lifecycle management.

Whether you’re a startup or an enterprise, we partner with you to co-create solutions that are bold, adaptive, and future-proof.

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